Keyholding Service
Our SIA-licensed security teams provide an efficient, cost-effective and dependable keyholding service including 24/7 alarm response.
Alarm activations rarely happen at convenient times. When an alarm is triggered out of hours, our keyholding service saves you the time, expense and potential risks associated with managing the response yourself.
Keyholding and Alarm Response
CSG provides a fully accredited, SIA-approved keyholding and alarm response service. When an alarm is activated, a security team at our alarm receiving centre assesses the cause and initiates the appropriate response.
Where required, our mobile security patrol unit can attend to secure the premises and provide an SIA-approved security presence.
A professional keyholding service not only saves you the time and effort of dealing with false alarms, it also eliminates the risk of untrained staff encountering an intruder.
It’s an adaptable service, so call the CSG team on 0844 561 0578 for a chat about your requirements, or send a message.
Keyholding Service: How Does it Work?
Although many alarms turn out to be false, every activation must be treated as a potential security breach. We’re here to take the job of managing this off your shoulders.
At CSG’s alarm receiving centre, trained responders take instant action every time an alarm is triggered. They filter it for false activation and, based on the cause of the alarm, initiate the right response. For example, they can:
- Liaise with your appointed representative
- Where required, send a SIA-accredited mobile patrol unit to attend the premises
- Whenever necessary, initiate a blue light response
Full reporting — either immediately or the following day — will confirm when and why the alarm was activated, and which actions were taken in response.
Additional Keyholding Services
CSG offers a range of keyholding services. They can easily be adapted and blended according to your own requirements, as well as the property’s security risks.
For example, keyholding services can be available at specific times of the day, during the night, at weekends or at set periods. Alongside keyholding and response, the service can include:
- Property maintenance checks, inside and outside
- An open and lock-up service
- Water system drain down to comply with insurance requirements
- A response to specific types of alarm signals
For a no-obligation conversation about your requirements, call the CSG team on 0844 561 0578 or send us a message.
Related Services
Dog Patrols
Known as K9 security, dog patrols provide high-level threat detection and the ultimate deterrent to criminals.
Security Guard Services
SIA-licensed security officers who protect your assets while also providing a friendly, reassuring presence for staff and visitors.
Mobile Patrols
Mobile patrols are a smart way to lessen the risk of vacant premises. They bring peace of mind without the costs of 24/7 manned guarding.
Frequently Asked Questions
The technology CSG uses means a vacant property does not require electricity for the installation of an alarm or CCTV system. We provides wireless, battery-operated alarm and CCTV systems that are specifically designed for vacant properties. These systems are easy to deploy and provide reliable security without the need for a constant power source, ensuring that your vacant property remains protected.
Our vacant property security solutions ensure the site remains secure and can be customized to meet the specific requirements of each insurer.
Yes, we can provide temporary CCTV systems in the form of either wireless, battery-operated units or solar-powered CCTV towers.
When an alarm or CCTV activation is received, our control room immediately springs into action. The duty controller will dispatch a response team member to the property to assess the situation. We follow a pre-agreed escalation process, which includes providing you with a detailed incident report. Our rapid response minimises risks and ensures that any potential threats are dealt with swiftly.
CSG installs QR code patrol points at agreed locations on each site. When the mobile unit arrives, they scan all the points, generating a real-time report to ensure transparency of the visit.
If damage is detected, we will report it to the client along with recommended solutions. Our officers will remain onsite until further arrangements are made and agreed upon with the client.
We offer a range of solutions for vacant properties, including wireless alarms, CCTV with security doors, steel sheeting, manned guarding, and K9 services.
Our vacant property security services can be set up relatively quickly, depending on the specific services required.
We have a comprehensive range of security services at your disposal. Every situation has its individual requirements, so each service is bespoke and based on a security risk assessment. Our recommendations will always be the best fit for you, and the most cost-effective option.
Call us on 0844 561 0578 or send a message using the button below.